Reliable Support. Guaranteed Performance

Reliable Support. Guaranteed Performance.

At DunVera, every product is engineered for durability, safety, and performance — and our commitment to you continues long after purchase.

This page provides all the details you need for product verification, warranty coverage, and customer support.

We take pride in the quality and reliability of every DunVera product. Each item is backed by a limited warranty against manufacturing defects, ensuring you get dependable performance and peace of mind.

Warranty Coverage:

• Duration: 12 months from the date of purchase (or from manufacturing date if proof of purchase is unavailable).

• Covers:

  • Functional or electrical defects under normal use

  • Display or circuit failure

  • Faulty charging output or port malfunction

• Does Not Cover:

  • Physical damage, cracks, or deformation

  • Water or moisture exposure

  • Damage from unauthorized repairs or misuse

  • Expired warranty period

If your product meets the criteria above, you may submit a warranty claim for repair or replacement.

How to Request Warranty Service

To make the process simple and transparent, DunVera follows a quick three-step service model:

Step 1 – Submit Request

Visit www.dunvera.com/support and fill out the online warranty form.

Provide your name, contact details, order number, product serial number, and a brief description of the issue.

Step 2 – Share Product Evidence

Attach clear photos or short videos of the affected product to help our technical team identify the issue.

Step 3 – Get a Response

Our support team reviews every request within 48 business hours. Once verified, we’ll guide you through the repair or replacement process.

Product Authenticity Verification

Every DunVera product includes a unique serial number and a scratch-off QR code on its packaging or product body.

To confirm your product’s authenticity, visit www.dunvera.com/verify and enter your serial number or scan the QR code.

Only verified products are eligible for warranty and official customer support.

Note: Products purchased from unauthorized resellers may not qualify for warranty coverage.

Replacement & Repair Process

If a product is found defective and qualifies for replacement under warranty, DunVera will:

• Provide an equivalent new or refurbished unit of the same model or updated version.

• Cover outbound shipping from the nearest authorized warehouse (U.S. or regional partner).

In some cases, our team may offer a repair or component replacement option to minimize downtime.

All replacements and repairs are handled with original components to maintain product integrity.

After-Sales Support

Our commitment goes beyond warranty. Whether you need setup guidance, compatibility help, or maintenance tips, our technical team is ready to assist.

For general product support, contact us via:

• Email: support@dunvera.com

• Response Time: within 24–48 business hours

• Available Services: Troubleshooting, compatibility guidance, product verification, and warranty assistance

Quick Help Resources

You can also find additional help here:

• FAQs – Common product and warranty questions

• Return & Refund Policy – Learn about our return process

• Shipping Policy – Delivery timelines and regions served

Global Commitment

DunVera LLC, Wyoming, USA

Our products are designed and quality-checked to meet global standards (FCC, CE, RoHS certified).

We proudly stand behind our promise — Reliable Support. Guaranteed Performance.

© DunVera™ | Designed in USA | All Rights Reserved